ALCOHOL NOT SOLD TO PERSONS UNDER THE AGE OF 18

What to know


FREQUENTLY ASKED QUESTIONS


Estimated delivery time from the day on which the order is dispatched

  • Johannesburg & PTA: 2-3 working days
  • Metropolitan areas: 2-3 working days
  • Outlying areas: 2-4 working days
  • Orders are not processed on weekends.

Deliveries will only be made to the designated delivery address between 8am and 5pm Mondays to Fridays.
No deliveries will be made on weekends and public holidays.
Orders placed before 3pm on a business day will be dispatched that same evening.
(If placed after 3pm, it will be dispatched to the courier the evening of the next business day only).

Deliveries will only be done within South Africa.

Log a return

Refunds for returns will be processed once the returned item has been received and inspected at our warehouse. It takes 3 to 5 days from collection or drop-off to receive and inspect the items at the warehouse. Once inspected it takes up to 5 working days for the refund to reflect in your account.
We’ll also keep you updated on the progress of your return and refund via email.
Please click here to log a return.

Failed Delivery

If we are unable to deliver your order after 3 attempts, we will cancel the order and return it to the warehouse. Once the items have been received back at the warehouse we’ll issue you with a refund.

Why isn’t my promo code/voucher working?

Your order doesn’t meet the terms & conditions of the promotion
Promotional codes have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date. Terms & conditions will be issued on the email sent to you.

You have already applied a promotion to your cart
You may only apply one promo code per checkout.

The code was for a specific user
Some promo codes are locked to a user. Please check that the account you are logged in to is the same account that the promo code was sent to.

Where is my order? How can I track the status of my order?

We’ll email you whenever the status of your order changes.
Unfortunately, our customer care team doesn’t have the possibility to speed up the delivery or give you more information than already provided via the tracking link.
Click here to track your order.

Why was my order cancelled?

Payment hasn’t been received or allocated to your order
All our payment methods require payment to be made in checkout. If you don’t complete payment within 2 hours, your order will be cancelled.

There was an inventory error
Although we do our best to ensure our stock levels are accurate at the time of purchase, there are instances where they are unable to locate the item in the warehouse. If this happens, you will receive a notification that your item/order has been cancelled and you will be refunded.

We suspect your order to be fraudulent

    • We reserve the right to cancel or refuse to fulfil any order that we suspect of being fraudulent. This includes, but is not limited to, instances of suspected stolen credit cards and abuse of promo/offer incentives.
    • DGB may request documentation to complete the necessary fraud checks. DGB may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).

Did my purchase go through?

Your purchase was processed successfully if you can answer ‘YES’ to the following questions:

Question 1: Were you taken to a Thank You page on completion of your purchase?

Question 2: Did you receive an email confirming your order?

If you answered ‘NO’ to both questions above then your order did not go through. Please give it another try!

Can I change or edit my order?

Unfortunately, once an order is placed, we are unable to make any changes to it.

Can I cancel my order?

Once placed, orders cannot be cancelled. If you no longer want to receive the order, you can log a return online on receiving your parcel. The item will then be collected from you free of charge, and a refund (or exchange, if requested) actioned once the items are returned to our warehouse.

PAYMENT ASSISTANCE

Is meister market secure?

Meister Market is 100% safe and secure. We use physical, electronic, and administrative safeguards to assist us in preventing unauthorized access, maintaining data accuracy, and correctly using your personal information.

Paying with PayFast

PayFast allows you to pay for your order by EFT instantly and securely.

How it works

    • Select PayFast in checkout
    • Select your bank and log in
    • Choose the bank account you’d like to pay from and click Pay
    • Once complete we’ll confirm your order

NOTE: PayFast can take up to 48 hours to confirm the order with us.
PayFast supports FNB, Standard Bank, ABSA, Nedbank, Capitec and Investec payments.

Is it safe?

PayFast guarantees the highest levels of security when paying online.
PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.
PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.
Your online banking login details are NOT stored by PayFast.

Why isn’t my promo code/voucher working?

Your order doesn’t meet the terms & conditions of the promotion
Promotional codes have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date. Terms & conditions will be issues on the email sent to you or on the offers page.

There is a better offer which has been auto-applied to your cart
We always want our customers to get the best deal. If we are running an offer where a discount is greater than what you would get with the promo code, the system will automatically apply the promotion of greater value/benefit to you.

You have already applied a promotion to your cart

You may only apply one promo code per checkout.

The code was for a specific user
Some promo codes are locked to a user. Please check that the account you are logged in to is the same account that the promo code was sent to.